Customer Support

Customer Support, without the hiring headache.

Reliable remote support professionals for customer communication, ticket handling and retention workflows. We source, vet and coordinate the hiring process while you stay focused on the work.

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Choose your support model

Start with the kind of work you need.

Each service can be supported through business operations, growth-focused work or deeper specialist expertise.

Business Support$599 part-time · $999 full-time

Day-to-day support that keeps the function organized, responsive and moving.

Explore this category →Sales & Growth$699 part-time · $1,199 full-time

Client-facing, pipeline and growth support that helps create and manage opportunity.

Explore this category →Specialist & Technical$899 part-time · $1,499 full-time

Experienced professionals for work requiring deeper expertise or specialist skills.

Explore this category →
Included with every engagement
Dedicated professionalOne dedicated professional aligned to your agreed role and working schedule.
Pre-vetted talentSourcing, screening and role-specific assessment before you meet candidates.
Hiring coordinationShortlisting, interview coordination and support through selection.
Onboarding supportHelp getting the professional set up with your tools, workflow and expectations.
Payroll & HR administrationWe handle the employment administration behind the engagement.
Client success supportA dedicated Offload Remotely contact for ongoing coordination and support.
Business Support

Business Support

Email and chat support, ticket triage, customer-service administration and follow-through.

Part-time from$599/moFull-time $999/mo80 hours/month part-time · 160 hours/month full-time. No setup fee.
Account Support Specialist$599 part-time · $999 full-timeView role →Customer Service Representative$599 part-time · $999 full-timeView role →Email & Chat Support$599 part-time · $999 full-timeView role →Support Administration$599 part-time · $999 full-timeView role →Ticket Support Specialist$599 part-time · $999 full-timeView role →
Sales & Growth

Sales & Growth

Customer success, renewal coordination, account engagement and retention support.

Part-time from$699/moFull-time $1,199/mo80 hours/month part-time · 160 hours/month full-time. No setup fee.
Customer Success Associate$699 part-time · $1,199 full-timeView role →Customer Success Manager$699 part-time · $1,199 full-timeView role →Renewals Support Specialist$699 part-time · $1,199 full-timeView role →
Specialist & Technical

Specialist & Technical

Technical, product, application and implementation support for more complex customer needs.

Part-time from$899/moFull-time $1,499/mo80 hours/month part-time · 160 hours/month full-time. No setup fee.
Application Support Specialist$899 part-time · $1,499 full-timeView role →Implementation Support Specialist$899 part-time · $1,499 full-timeView role →Product Support Specialist$899 part-time · $1,499 full-timeView role →Technical Support Specialist$899 part-time · $1,499 full-timeView role →
What's included

We handle the hiring infrastructure.

Candidate sourcing, pre-vetting, role-specific assessment, shortlist coordination, onboarding, payroll and HR administration are built into the engagement.

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